Below are frequently asked questions, you may find the answer for yourself
We currently do not have our products available for the general public to buy via this website. Please be advised, this service will be available in the first quarter of 2017. To keep updated with our online shop launch date, please sign-up for our monthly newsletter!
The Ravenna Team
The Ravenna Pottery utilizes UPS & FEDEX for small and larger packages.
Ravenna Pottery does not allow customers to select a specific carrier for delivery; however, will choose the best shipping carrier available for your needs based on location, items, etc.
If you receive your order and it is damaged by the delivery company, please call (956) 236-5310 within 3 days to report any damages Monday to Saturday days a week between 9:00 A.M. – 5:00 P.M. EST. If possible, refuse delivery of the broken or damaged items. Items should be inspected thoroughly at the time of delivery. If you are not satisfied, refuse the item before signing the delivery receipt. Be sure to report any product defects or damages with the delivery agent. Please call (956) 236-5310 to report damages or other delivery issues. Damages must be reported within 48 hours of delivery.
We calculate our shipment mainly by the weight of the product, saying that; 70Ib is the heaviest individual product we are able to send with our carriers. Prices will vary depending on distance.
To check the status of your order online, please visit Ravenna Pottery.com order status page click here. Please enter your order confirmation number and email address in the space provided.
We gladly ship within all 48 states.
We gladly ship to anywhere. If you are looking at buying quantity, for example, purchasing full pallet or full container shipments, please contact our wholesale department for more information.