Frequently Questions

Below are frequently asked questions, you may find the answer for yourself

 

We currently do not have our products available for the general public to buy via this website. Please be advised, this service will be available in the first quarter of 2017. To keep updated with our online shop launch date, please sign-up for our monthly newsletter!

Kind Regards

The Ravenna Team

Which shipping carriers do you use?

The Ravenna Pottery utilizes UPS & FEDEX for small and larger packages.

May I choose my shipping carrier?

Ravenna Pottery does not allow customers to select a specific carrier for delivery; however, will choose the best shipping carrier available for your needs based on location, items, etc.

Who do I call if my merchandise arrives broken or damaged from the carrier?

If you receive your order and it is damaged by the delivery company, please call (956) 236-5310 within 3 days to report any damages Monday to Saturday days a week between 9:00 A.M. – 5:00 P.M. EST. If possible, refuse delivery of the broken or damaged items. Items should be inspected thoroughly at the time of delivery. If you are not satisfied, refuse the item before signing the delivery receipt. Be sure to report any product defects or damages with the delivery agent. Please call (956) 236-5310 to report damages or other delivery issues. Damages must be reported within 48 hours of delivery.

What is the largest size, weight that can be sent?

We calculate our shipment mainly by the weight of the product, saying that; 70Ib is the heaviest individual product we are able to send with our carriers. Prices will vary depending on distance.

How do I check my order status?

To check the status of your order online, please visit Ravenna Pottery.com order status page click here. Please enter your order confirmation number and email address in the space provided.

What destination area is covered by Ravenna Pottery?

We gladly ship within all 48 states.

Do we sell internationally?

We gladly ship to anywhere. If you are looking at buying quantity, for example, purchasing full pallet or full container shipments, please contact our wholesale department for more information.